Complaints Procedure

I aim to provide a careful, professional and responsive service. If you are unhappy with my work, communication or fees, please tell me so that I can investigate and seek to resolve your concerns. Complaints are handled fairly, promptly and without charge. Making a complaint will not, of itself, prejudice the handling of your matter.

Please contact Adesoji Fagade by email at info@adesojifagadesolicitors.com or write to Adesoji Fagade Solicitor, 107–111 Fleet Street, London EC4A 2AB.

Please explain the matter concerned, what you believe went wrong, any relevant dates and how you would like the issue resolved. Include your name, contact details and any supporting correspondence. You do not need to use a particular form or legal language. If you need assistance or an adjustment to use this procedure, please let me know. I can consider a complaint made through an authorised representative.

I aim to acknowledge your complaint within five working days of receipt. I will confirm my understanding of your concerns and explain the next steps. I may ask for further information or suggest a discussion to clarify the issues.

As an independent practitioner, I am responsible for investigating complaints about my practice. I will review the relevant file, correspondence and fee information, consider each issue fairly and explain my findings. If external assistance is appropriate, I will consider it, subject to confidentiality and any necessary arrangements; an independent review is not guaranteed.

I aim to provide a substantive written response within 20 working days. The response will explain my findings and any proposed remedy, such as an explanation, apology, corrective work or an appropriate adjustment to fees.

If more time is needed, I will explain why and give a revised timetable. I aim to conclude the procedure and issue a final written response within eight weeks of receiving your complaint. If you disagree with an initial response, please explain why so that I can consider any further points. This does not extend the eight-week period or delay your right to approach the Legal Ombudsman.

The Solicitors Regulation Authority deals with concerns about professional conduct, including dishonesty, discrimination and serious breaches of professional obligations. You can report a conduct concern directly to the SRA without waiting for this complaints procedure to finish. The SRA does not ordinarily resolve service complaints or award compensation for poor service.

Reporting information: https://www.sra.org.uk/consumers/problems/report-solicitor/

Please identify Adesoji Fagade, SRA No. 8016700, when reporting concerns.

You can use this procedure to complain about fees. Depending on the circumstances, you may also have a right to apply to the court for assessment of a solicitor’s bill under the Solicitors Act 1974. Separate deadlines and conditions apply. Court assessment can affect whether the Legal Ombudsman can consider a complaint about the same bill; independent advice may be appropriate.

I keep a record of complaints and their outcomes to respond to concerns, meet professional obligations and improve my service. Information is handled confidentially, subject to necessary investigation, regulatory requirements and lawful disclosure. Further information appears in my Privacy Notice.